New franchise owner Matt Palmer!

Matt’s background

This month we welcome Matt Palmer who has purchased the Shuttercraft territory in Doncaster.

Matt had always wanted to start his own business and reached a point in his 25 years plus career/industry where he needed an alternative path, and craved change. The support and infrastructure that a franchise model gives/offers, plus the strong brand awareness, tried and tested processes and proven to work model we’re all reasons to pick a franchise over another self-employment career.

With experts within their dedicated fields of expertise, there is all of the help and support I need to do this.

Homelessness itself is not a housing issue, because you can provide a house/home to someone. Generally, the issues run deeper, and more personal support is required, to meet individual requirements.

A change of direction

Matt had shutters fitted to his own home and loved the product and its benefits in his home. He then scoped out and researched Shuttercraft in-depth and could see a clear opportunity with us.

Shuttercraft has a service with an ethos that has a – ‘Can Do Attitude’

Matt reaffirmed that his research and association with Nigel gave him the reassurance he needed to make the decision to join Shuttercraft.

At the moment Matt is getting used to the practicalities of setting up and running his own business, from every single aspect of dealing with companies’ house to arranging a van, to thinking about tools. There is a lot more than he had realised – all positive just a little surprising!

 However, each step is supported by the head office franchise team giving him the space to concentrate on the training, and building on and developing a comprehensive knowledge base.

Paul (Area Manager) and HQ team has been all been fantastic. Justin (COO) & Mark Stradling (CEO) made me feel reassured about the future with Shuttercraft, and Lisa (Franchise Manger) and Rainy (Franchise Support) have always been there to help with anything I’ve needed. Last, but in no way least, Mark Duwell (S:CRAFT Trainer) has also been hugely supportive and has helped to build my confidence.

The future

Matt’s goal now is to build up the business and master every aspect of Shuttercraft Doncaster, constantly building on his own knowledge and deeper understanding of the market and his customers.

 Within the next 10 years, he intends to retire and either pass the business down to his son, who is currently 18 years old, or sell for a profit.

When we asked him what advice he would give to someone thinking of buying a franchise he said:

Do your research, make sure the product interests you and that you have a genuine affiliation with the products. Be sure it’s something that you will enjoy doing, be 100% honest with yourself about what you want, and what you are prepared to take on. Know that you can ‘Talk’ ‘Listen’ and be able to advise and be genuinely interested in all your customers.

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